Frequently asked questions

Is aha.is safe?

Aha.is has been in operation since April 2011. All debit and credit card payments are made through the secure financial company’s website, Borgun. Card numbers are stored at Borgun - we will never see them.

How do I order?

First you select your postcode, then choose a restaurant or grocery store. Add products or items to your cart and confirm your order. Your order goes straight to the kitchen at the restaurant or to the register at the grocery store. We will send you an sms when the order is processed and when it starts. We deliver the food to your door in a quick and safe manner.

 

Is it necessary to register my phone number?

Yes so we can send you an SMS when the order is processed and when it will be ready. Also if there is a problem or we can’t locate your address we can call your phone to deliver the food to you.

 

Do I need to know the address I’m staying at?

Yes it’s very important for our drivers to be able to deliver your food to you.

 

Do you have home delivery outside of Reykjavik?

Currently we just deliver food and groceries to the capital region.

 

Groceries

What are your delivery hours?

You can usually have your groceries delivered between 9:00am to 8:30pm Monday to Friday and between 9:00am to 8:30 Saturday to Sunday.

 

What do you charge for the service?

It costs 1.490 kr. to get your groceries delivered in 90 minutes. If you order in advance and for more than 15.000 kr. the home delivery is free. You can also pick your groceries up in your nearest Nettó store which is free of charge.

 

What is the minimum basket charge?

It's required to shop for at least 5.000 kr. to be able to get home delivery

 

Can I change my delivery time?

Yes if you contact us at least 90 minutes before your order should be delivered. Have your order id ready and call us at +354 546 5000 or contact us on our chat.

 

Restaurants

What are your delivery hours?

The restaurant home delivery is between 11am and 11pm Friday to Saturday and 10am to 11pm Sunday to Thursday. But the restaurant delivery varies from each restaurants opening hours.

 

What do you charge for the service?

We have two prices, 990 kr. and 1.490 kr. The price depends on your location and how far the restaurants location is from yours.

 

What is the minimum basket charge?

It's required to shop for at least 2.490 kr. to be able to get home delivery.

 

Can I change my delivery time?

Yes if you contact us at least 90 minutes before your order should be delivered. Have your order id ready and call us at +354 546 5000 or contact us on our chat.